Terms of service

TERMS & CONDITIONS

Last updated: July 2026

Overview

This website is operated by The Urn Atelier (Australia). Within the site, the terms "The Urn Atelier", "our", "we" and "us" refer to The Urne Atelier ABN 75 480 081 314. The terms "you", "your", "user", "visitor" refer to anyone who accesses any part of our website or its related content.

By visiting our website and/or purchasing from us, you agree to these Terms & Conditions. Please read them carefully before accessing or using our website.

General Terms

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our website or service without express written permission.

Online Store

By visiting our online store, you confirm you are of legal age in your state or territory of residence. You may not use our products or services for any illegal or unauthorised purpose.

Products & Ordering

We reserve the right to refuse or cancel any order at any time, including in cases of technical error or fraudulent activity. We will make reasonable effort to contact you and process any applicable refund via the original payment method.

Prices are subject to change without notice. As our urns are handcrafted from premium materials including wood, porcelain, leather, wool and blown glass, slight variations inherent to artisanal production may occur.

Shipping

We offer complimentary shipping on all orders to Australia and New Zealand. Orders are delivered within 5 business days of dispatch.

Returns

Returns and exchanges are subject to our Returns Policy. Personalised or custom-made items are non-refundable unless faulty.

External Resources

We may provide links to third-party resources. We have no control over these and accept no liability for their content or services.

Limitation of Liability

The Urne Atelier, its directors, employees, agents and suppliers shall not be liable for any injury, loss, claim or damages arising from your use of our products or services. These Terms & Conditions are governed by the laws of Australia.

We reserve the right to update these Terms & Conditions at any time. Continued use of our website constitutes acceptance of any changes.

Contact

For any questions, please contact us at theurnatelier@gmail.com.